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Council
If you have a problem or a question about a council property, you should contact Gateway. Gateway is Southampton City Council's customer-service centre. You can visit them in the Civic Centre.
Address:
Gateway Southampton
Civic Centre
Southampton
SO14 7LY.
You can also phone or email or send a letter:
Tel: 023 8083 2166
Email: gateway@southampton.gov.uk
If you need an interpreter please phone Gateway first.
Other useful departments:
Housing Allocations - for any questions about the housing register or Homebid.
www.southampton.gov.uk/housing/housingneeds/homebid/
Address:
Housing Allocations
Southampton City Council
Civic Centre
Southampton
SO14 7LY
Tel: Allocations advice line on 023 8083 2777
Housing Advice - can help if you are in danger of losing your home.
Address:
Housing Advice
Southampton City Council
Civic Centre
Southampton
SO14 7LY
Tel: 023 8083 2254
Email: housing.advice@southampton.gov.uk
Private Sector Housing - can help you with a range of issues, such as Disability Facility Grants and Home Improvement Loans.
Address:
Private Sector Housing, Housing Solutions
Southampton City Council
Southbrook Rise
4-8 Millbrook Road East
Southampton
SO15 1YG
Tel: 023 8083 2606/2735
Email: housing.renewal@southampton.gov.uk
Southampton New Communities Team - can offer you help and advice if you have recently moved to Southampton from a different country.
Address:
The Communities Team
Southampton City Council
Civic Centre
Tel: 023 8083 4114
Email: communities.team@southampton.gov.uk
Derby Road Advice Centre (Ropewalk) - help with housing and benefit issues. The Citizens Advice Bureau also uses the office.
Address:
The Ropewalk
53 Derby Road
Southampton
SO14 0DJ
Tel: 023 8033 9206
Fax: 023 8021 2088
Housing associations
Swaythling Housing Society
Collins House
Bishopstoke Road
Eastleigh
Hants
SO50 2AD
Tel: 02380 628000
Website: www.swayhs.org.uk
HydeMartlet Housing Association
63 St Mary's Street
St Mary's
Southampton
SO14 1NU
Tel: 02380 836800
Website: www.hyde-housing.co.uk
Western Challenge Housing Association
Western Challenge HA Ltd
Spinnaker House
Grange Road
Christchurch
Dorset
BH23 4JE
Tel: 01425 283600
Website: www.signpost-group.co.uk/WesternChallenge/index.aspx
Atlantic Housing Association
First Atlantic Housing
Charlotte Yonge House
Tollgate
Chandlers Ford
Hampshire
SO53 3WQ
Tel: 02380 684300
Website: www.atlantichousing.co.uk
Testway Housing Association
Testway House
Greenwich way
Andover
Hampshire
SP10 4BF
Tel: 01264 405555
Website: www.testway.co.uk
Sovereign Housing Association
Woodlands
90 bartholomew Street
Newbury
Berksihre
RG14 5EE
Tel: 01635 572220
Website: www.sovereign.org.uk
Hermitage Housing Association
33 East St
Havant
PO9 1AA
Tel: 02392 794500
Website: www.hermitage-housing.co.uk
Independent advice
If your housing problems are not related to council services, you may want to talk to an independent advisor who specialises in housing.
The Citizens Advice Bureau offers free and impartial advice to anybody. They can help you sort out problems with your rented home or finances. They have several offices across the city. To find out which one is closest to you, contact:
Citizens Advice Bureau
3 Kings Park Road
Southampton
SO15 2AT
Tel: 023 8033 3868 or 023 8022 1406